When an invoice is imported into the invoice application, some logical checks are performed that are set in the administration tool. If any value in the invoice information violates these rules, the invoice will end up in the queue Import error. In the same queue are also invoices that have an incorrect company name, ie a name that is not listed in the system.
The error queue is possible to filter by company via the dropdown list "Company" at the top of the page.
There are two different options for displaying invoices that misses or have the wrong company:
- All incorrect invoices can be displayed in the same error queue. If you want to see invoices with invalid company, you check the check box above the list.
- A separate error queue can be used where all invoices with invalid company end up. Read more about this in the article Setup of Import error, faulty unit
Which option is used is controlled by settings in the administration tool.
The invoices in both queues are treated in the same way, click on an invoice in the list and the following form is opened (the fields displayed are set in the administration tool):
The Error messages box at the top of the page shows why the invoice is stuck in this queue, change these values and click Send and the invoice is imported and treated as other invoices.
If any of the values specified as incorrect should still remain, check the box "Do not perform logical controls of invoice data" before clicking Send.