If you encounter problems, you can easily register a case in our customer portal.
- Go to support.ascendo.se
- Click Submit a ticket
- To be able to register a case, you must be logged in to the portal, so if you are not already, you will first come to the login page.
- If you do not have login information, contact us via support.mediusgo.us@medius.com and we will solve it.
- The Submit a ticket page appears with your email address entered
- Write a subject that describes your problem
- When you tab from the subject line, a number of articles are displayed on the right that are related to your subject. Check these out to see if you can find something that solves your problem.
- If you find the answer in the articles, click Cancel
- If you do not find the answer, select the part of the program and write a description of the problem and click Submit.
For faster processing of the case, please include the following information
If it concerns an invoice
Invoice ID, found in the Other section of the invoice.
Add the following depending on the case
Coding: coding row, what you want to do, possible error message
Review/Approval: coding row, user, possible error message
Queue for automatic steps: what is in the column Transferred, if the invoice is in the financial system, enter the Verification no, Verification series and ERP transaction no.
If it concerns the administration tool
Describe what you want to do, specify which company and user/role, coding suggestion etc. it concerns.
Once the case has been submitted, you can follow this by clicking on My Tickets at the top of the page.
There you can open the case and add more information.